Allgemeine Geschäftsbedingungen

Booking Conditions

To guarantee your reservation, a bank pre-authorization may be processed from the date of booking until the check-in date. This will correspond to the cost of your first night at the property. The security deposit will be fully refunded, provided no damage is noted by the property upon departure. Any booking of 4 rooms or more may be subject to specific terms and additional fees.  

Secure Transaction

Our website uses some of the most advanced internet security technologies currently available. All booking steps are secured using Secure Socket Layer (SSL) technology, the industry standard. Your information is encrypted and protected through server authentication and data stream encryption. The security certificate used is issued by the accredited third-party company USERTrust RSA Certification Authority and utilized by the D-EDGE booking system. You may verify the validity of the certificate. Furthermore, the booking system is hosted in a secure server environment equipped with biometric security, firewalls, and other advanced technologies to prevent interference and unauthorized access.  

Cancellation or Modification of a Service Booking

For Accommodation Services (booking rooms within a property or other types of accommodation), the Customer is reminded that they do not have the right of withdrawal provided for in Article L. 221-18 of the French Consumer Code, in accordance with Article L. 221-28 paragraph 12 of the Consumer Code, which excludes this right for contracts concerning accommodation services that must be provided on a specific date or during a specific period. For each Service booking, the Specific Conditions specify the terms for cancellation and/or modification of the booking. Pre-paid bookings cannot be modified and/or cancelled. Deposits (sums paid in advance) are non-refundable. In such cases, this is stated in the Specific Conditions.

When the Specific Conditions allow:
- the modification or cancellation of a Service booking can be done by clicking the link at the end of your confirmation email and following the instructions displayed on your screen;
- the modification or cancellation of a Service booking can be done directly on the Site via the "Modify or cancel a booking" section;
- the modification or cancellation of a Service booking can be done directly with the property, whose contact details, including telephone numbers, are provided in the booking confirmation sent by email. In the event of a Service being interrupted by the Customer, the full agreed price will be charged. In the case of a pre-paid booking, no refund will be granted. It is recommended to cancel as soon as possible once the reason for the cancellation has occurred.  

Cancellation Fees

Cancellation fees are non-refundable if a non-cancellable, non-refundable rate is selected. For all other offers, please refer to the conditions presented in the booking engine. In the event of a no-show, 100% of the booking will be charged and is non-refundable. In the event of cancellation, if you have paid all or part of the booking online, this amount will be refunded to you after deduction of cancellation fees (with the exception of non-cancellable, non-refundable offers).  

Taxes

Rates are displayed including VAT. Tourist tax, government taxes, or local taxes may be requested as an additional charge.  

Check-in / Check-out Time

Your room or apartment will be available at the reception from the time indicated below. On the day of your departure, you must vacate your room/apartment no later than the time indicated below. Failure to comply with this check-out time may result in an additional night being charged. It is recommended to use the "Comments or additional information" box in the booking form to notify us of your estimated arrival time, especially if it is late.

Check-in time (from): 3:00 PM
Check-out time (by): 12:00 PM

Consumer Ombudsman  

The Customer is informed by the Hôtel de l'Avre of the possibility of resorting to conventional mediation or any other alternative dispute resolution method in the event of a dispute relating to these General Terms and Conditions, under the conditions provided for in Title I of Book VI of the Consumer Code. After having contacted the department concerned regarding your commercial disagreement with the property and in the absence of a satisfactory response within 3 weeks, the customer may contact the Ombudsman, whose contact details and procedures for submission are available on their website:

Ombudsman: CM2C (cm2c.net)
Telephone: +33 (0)1 89 47 00 14
Address: 49 Rue de Ponthieu, 75008 Paris
SIRET: No. 831 213 871 00021
Legal form: Declared Association  

You can also find the submission procedures on their website: The procedures for contacting the Ombudsman and their contact details are available by clicking on the following link: How to report a consumer dispute to CM2C (https://www.cm2c.net/comment-nous-saisir.php)   The submission form for this Ombudsman is accessible via the following link: Report a Consumer Dispute (https://www.cm2c.net/declarer-un-litige.php). The Hôtel de l'Avre also informs the Customer of the existence of a European Online Dispute Resolution ("ODR") platform to which they may resort. The Customer can access it via the following link: Online Dispute Resolution (https://ec.europa.eu/consumers/odr/).

Governing Law for Dispute Resolution  

The General Terms and Conditions are governed by French law, without prejudice to any mandatory protective provisions that may apply in the consumer's country of residence.  

Telephone Solicitation Opt-out List  

In accordance with Article L.223-2 of the Consumer Code, consumers who do not wish to be subject to commercial telephone solicitation may register for free on a telephone solicitation opt-out list. This list is accessible via the following website: Bloctel (www.bloctel.gouv.fr).